Sushi restaurant regular treats every order like a high-stakes negotiation, dissecting each roll, ingredient, and price before settling on her original: ‘This lady is famous for asking (minimum) 10 questions’

4 months ago 40

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  • Woman holding sushi with chopsticks in restaurant setting

    Image is representative only and does not depict the actual subjects of the story.

  • If I remove ____ from my entree, will it be cheaper?

    Literally never, no. This lady is famous for asking (minimum) 10 questions about the menu each time, usually in the middle of a rush.

  • We all love and adore her dearly. Each time she asks several questions about removing items, customizing, what item is similar to this one, but is not this one?

  • And then finally decides, if it's not going to be cheaper, I'll just take it as is.

  • Every. time. To the point I question my existence, and wonder if I'm being trolled in a new, innovative Al torture model for servers.

  • I have no problem customizing, or answering questions. That's my job. But it seems like we are playing a game of how long can I make you stand here without breaking your happy- to-help character.

  • The real skill is in keeping a straight face while walking through every permutation, every possible combination, every “but what if.” The server knows the drill. The customer will never actually want the modified version. She just wants to see how far the conversation can go, how many rolls can be analyzed before the final, predictable decision. It’s less about food and more about the ritual, the slow dance of questions and answers that leads right back to where it started.

  • Cheezburger Image 10600100864

    Image is representative only and does not depict the actual subjects of the story.

  • We have 80+ sushi rolls. "Which roll is similar to this one?" \great question! So that one has a California base, as do 40 other rolls, the difference is in what we put on top!\ "So what do you put on the top?" \that depends on which of these 40 rolls you pick, can you give me an idea of what kind of fish you're in the mood for? \"This crunch roll, but without the fried shrimp, would that make it cheaper?" \so without the shrimp it's basically our deep fried California roll, but it's the same pr

  • No one expects the menu to change. No one thinks the prices will drop after the hundredth question. But the game goes on, because the real win isn’t in the roll or the price. It’s in the performance, the way the customer keeps everyone on their toes, making every order feel like a high-stakes negotiation that ends exactly where it began.

  • So if I remove the shrimp it's not cheaper?" \no ma'am, they add more of the other roll ingredients to compensate rather than shrink the roll\ She basically repeats this with several other rolls before finally coming back to "I'll just take the original crunch roll, with the shrimp, as is" I truly believe she thinks if she finally asks about all 80 of our rolls, that one of them is going to have a "yes" answer.

  • \Yes, if we take out X ingredients it will be cheaper!\ Why not just complain and try to get your bill comped that way?

  • Some people just like to keep things interesting, one sushi roll at a time.

  • Like a regular psycho2

  • SingleSpeedEast The only way to win these games is by not playing. Keep answering with one sentence "the menu prices are fixed". She will get bored more quickly with a repetitious response.

  • Fearless-Bandicoot12 Original Poster's Reply The fact that I've never considered this response also has me questioning my existence. Actually can't wait to see her again because I will be trying it!

  • Emsizz Honestly this one's on you. If you know what this lady is like and what she's doing you need to squash this line of questioning before it starts. "Is this roll..." (interrupting her) "Just to let you know up front, there aren't any modifications you can do to a dish that will lower the price." DONE. It's not hard.

  • Fearless-Bandicoot12 Original Poster's Reply She will still ask "what other rolls are like this one?" What's the difference between these two? I ask if she needs more time to browse, she says no. Nothing works aside from being rude enough to get a complaint.

  • stranqe1 There's a reason this lady keeps going back to your restaurant because you and the other staff allow her to keep acting this way. She's already filtered out the restaurants that don't let her act this way and keeps returning to your restaurant because you validate her actions.

  • Fearless-Bandicoot12 Original Poster's Reply Fair, and I accept my part in being guilty of allowing it. I very much go into pushover mode because I don't know HOW to be rude. It's why I've survived this long as a server. I'm not quick witted enough to snap back/ shut them down lol. I freeze and I'm just a "yes of course" robot. But I'm reading these example responses and practicing. I'm ready

  • UberHonest How often does she come in? PLEASE report back!

  • Fearless-Bandicoot12 Original Poster's Reply she started coming in about six months ago, I'd say I see her 2-3 times per month. But I used to work lunch shift and saw her then too. So who knows, but my coworkers were all familiar with her antics pretty quickly.

  • FS_Scott I used to have a set of toxic regulars at a red sauce Italian place, and one member of the group would always point at one of the 5 most expensive items (expensive being relative, scallop risotto was 30 bucks at the top of the charts) on the menu and ask if I had it without \[some ingredient\] would it be less? After the 6th time serving this table for an $8 tip (percentage never mattered. they only ever gave anyone 8 dollars) I switched from saying 'sorry' to saying 'no' and just doing

  • Bent_But_Not_Broken - I feel this every time someone wants noodles as a side instead of rice, I inform them of the upcharge, and repeat myself each time... "But I want noodles" yes but noodles are more expensive so there's an upcharge... they settle for the free rice every time

  • WiggleSparks "Let me stop you right there. It's gonna be the same price no matter what you do to it."

  • UberHonest "be a normal psycho!!!"

  • yourhomeland Yeah true, people like this are looking for engagement.

  • fartinmyfuckingmouth Lmao at "literally never, no" and "like a regular psycho"

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